1. RETURN AND REFUND POLICY

1. Return Period

Customers may request a return or exchange within the period established by applicable consumer protection laws, starting from the date the order is received.

To exercise this right, the product must meet the conditions described in this policy.

2. Return Conditions

To be eligible for a return, the product should, whenever possible, be returned in its original condition, without signs of improper use and with its original accessories and packaging.

Products damaged as a result of improper use may not be eligible for return.

3. How to Request a Return

To request a return or refund, customers should contact the available customer service channel and provide the order number and reason for the request.

After receiving the request, additional instructions may be provided regarding the return process.

4. Refunds

Once the returned product has been received and reviewed, when applicable, the refund will be processed using the same payment method used for the original purchase, subject to the processing times of the payment provider or financial institution.

5. Defective Products

If a product arrives defective or has a problem that was not caused by improper use, the customer should contact customer service so the situation can be reviewed and appropriate instructions can be provided.

6. Order Cancellation

Where applicable law provides customers with the right to cancel an order, the cancellation request may be submitted within the legally established period.

This policy shall be interpreted in accordance with applicable consumer protection laws.